Branch Experience Leader

JP Morgan Chase; Canal Winchester (OH); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

JPMorgan Chase’s Chase branch seeks a Branch Operations Lead to guide daily operations, partner with the Branch Manager, and ensure accurate processing of client transactions while upholding policy standards.

You will help clients discover self-service options, train staff, manage lobby flow, and strengthen relationships by delivering consistent, secure service across hours including weekends.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Strong leadership and operational proficiency in branch settings.
• Educate and empower the branch team and partners.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience; ability to work weekends/evenings.

Responsabilités

• Collaborate with Branch Manager to create a welcoming and vibrant branch environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Provide clear communication to understand client needs and guide visits.
• Lead branch operations, including cash devices and adherence to policies.
• Introduce clients to the branch team who can address specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Connaissances

Leadership

Customer service

Communication

Regulatory knowledge

Loss prevention

Team collaboration

Formation

High school diploma or equivalent

Description du poste

JPMorgan Chase’s Chase branch seeks a Branch Operations Lead to guide daily operations, partner with the Branch Manager, and ensure accurate processing of client transactions while upholding policy standards.

You will help clients discover self-service options, train staff, manage lobby flow, and strengthen relationships by delivering consistent, secure service across hours including weekends.