Branch Experience & Operations Lead

JPMorgan Chase & Co.

Westminster (CA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. in Westminster, CA, seeks a Branch Operations Lead to collaborate with the Branch Manager, drive exceptional client experiences, and oversee daily branch operations. You will guide the team, ensure accurate transactions, and promote self-service options while maintaining compliance and strong controls.

The role emphasizes leadership, regulatory adherence, and coaching peers to excellence in a fast-paced retail banking environment.

Qualifications

Experience in retail banking and adherence to policies and procedures.
Strong leadership and organizational skills.
Ability to educate and motivate branch teams.
Excellent customer service and relationship-building abilities.

Responsibilities

Collaborate with Branch Manager to create a welcoming, high-service branch environment.
Greet clients, assist with transactions, manage lobby flow, and schedule meetings for relationships.
Communicate clearly to understand client needs and guide them to appropriate solutions.
Lead branch operations, manage cash devices (cash vault, ATM), and ensure accuracy and compliance.
Introduce clients to the branch team and partners for specialized financial needs.
Promote self-service options to simplify banking for clients at all times.
Support branch operations, including loss control, compliance, and audits.