Branch Operations & Experience Leader

JPMorganChase; Westminster (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorganChase in Westminster, CA is seeking a Branch Operations Lead to oversee day-to-day branch activities, ensure accurate transactions, and uphold strict compliance with regulations. You will work closely with the Branch Manager to create a welcoming environment and drive exceptional client service.

This role focuses on supervising lobby flow, cash operations, and loss control, while guiding the team to leverage self-service options and maintain strong client relationships across the

Qualifications

• 1+ years of retail banking experience.
• Strong leadership and operational proficiency.
• Commitment to policy, procedures and regulatory banking requirements.
• Detail-oriented with excellent organizational skills.
• Excellent customer service and communication abilities.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and deliver exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings to build relationships.
• Engage clients with clear communication, anticipate needs, and guide through services.
• Lead branch operations, manage cash devices, and resolve client issues per bank policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients any time.
• Support compliance, audits, and loss control to keep branch operations secure.

Skills

Retail banking

Leadership

Attention to detail

Regulatory compliance

Customer service

Communication

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorganChase in Westminster, CA is seeking a Branch Operations Lead to oversee day-to-day branch activities, ensure accurate transactions, and uphold strict compliance with regulations. You will work closely with the Branch Manager to create a welcoming environment and drive exceptional client service.

This role focuses on supervising lobby flow, cash operations, and loss control, while guiding the team to leverage self-service options and maintain strong client relationships across the