Branch Experience & Operations Lead

JPMorgan Chase & Co.; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Miami Beach, FL invites applications for a Branch Operations Lead in a Chase branch to drive exceptional client experiences, oversee daily branch operations, and ensure adherence to bank policies and regulatory requirements.

You will collaborate with the Branch Manager, greet clients, manage lobby flow, promote self-service tools, lead a team focused on accuracy, loss control, and audits, and build lasting relationships by educating clients and colleagues.

Qualifications

• 1+ year of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong adherence to bank policies and regulatory requirements.
• Proven leadership and operational proficiency.

Responsibilities

• Collaborate with Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Attention to detail

Leadership

Customer service

Client relationship building

Regulatory compliance

Time management

Team training

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Miami Beach, FL invites applications for a Branch Operations Lead in a Chase branch to drive exceptional client experiences, oversee daily branch operations, and ensure adherence to bank policies and regulatory requirements.

You will collaborate with the Branch Manager, greet clients, manage lobby flow, promote self-service tools, lead a team focused on accuracy, loss control, and audits, and build lasting relationships by educating clients and colleagues.