Branch Operations Lead - Elevate Client Experience

JPMorgan Chase & Co.; Key Biscayne (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Key Biscayne seeks a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure transactions are processed accurately while following policies and regulatory requirements.

You will engage clients, promote self-service options, lead a team, monitor loss control and audits, and help staff stay informed about procedures to deliver exceptional service.

Qualifications

• Adheres to policies, procedures, and banking regulations.
• Maintains organized, detail-focused work habits.
• Leads with a collaborative, service-driven approach.
• Educates teammates and partners to stay informed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Lead branch operations, including cash devices, and resolve client issues promptly.
• Promote self-service options and build lasting client relationships.
• Support loss control, compliance, and audits to ensure secure branch operations.

Skills

Customer service

Leadership

Attention to detail

Regulatory compliance

Teamwork

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Key Biscayne seeks a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure transactions are processed accurately while following policies and regulatory requirements.

You will engage clients, promote self-service options, lead a team, monitor loss control and audits, and help staff stay informed about procedures to deliver exceptional service.