Branch Operations Lead: Customer Experience & Compliance

JPMorgan Chase & Co.; West Palm Beach (FL); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. in West Palm Beach, FL, seeks a Branch Operations Lead to partner with the Branch Manager in delivering flawless client experiences while upholding policy and risk controls.

You'll lead daily branch operations, mentor staff, manage cash devices, promote self-service options, and ensure compliance with audits and loss-control practices, all while building trust with clients and the community.

Competenze

• Adhere to policies, procedures and regulatory banking requirements.
• Stay organized and detail-oriented to juggle tasks effectively.
• Demonstrate leadership and operational proficiency in branch tasks.
• Educate and empower branch teammates and partners.
• Engage clients and refer to experts as needed.

Mansioni

• Collaborate with Branch Manager to create a welcoming, high-energy branch.
• Greet clients and assist with transactions, lobby flow, and scheduling meetings.
• Communicate clearly to understand needs and guide customers to self-service options.
• Lead branch operations, cash devices, and support accurate transactions.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service tools to expand client access at any time.

Conoscenze

Regulatory compliance

Detail oriented

Leadership

Customer service

Team collaboration

Formazione

College degree or military equivalent

Descrizione del lavoro

JPMorgan Chase & Co. in West Palm Beach, FL, seeks a Branch Operations Lead to partner with the Branch Manager in delivering flawless client experiences while upholding policy and risk controls.

You'll lead daily branch operations, mentor staff, manage cash devices, promote self-service options, and ensure compliance with audits and loss-control practices, all while building trust with clients and the community.