Branch Experience & Operations Lead

JPMorgan Chase & Co.; Miami (FL); On-site; USD 58,000 - 74,000; Full time

Job summary

JPMorgan Chase & Co. in Miami seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences, ensuring transaction accuracy, and complying with policies and regulatory requirements.

You will lead daily branch operations, guide the team, manage cash devices, promote self-service options, and build lasting client relationships by educating customers and coordinating with Specialists when needed.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail and stay organized to juggle tasks.
• Leadership and operational proficiency ensuring transaction accuracy.
• Educate branch team and partners to stay informed.
• Build meaningful client connections and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Regulatory compliance

Leadership

Customer service

Training & coaching

Relationship building

Attention to detail

Time management

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase & Co. in Miami seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences, ensuring transaction accuracy, and complying with policies and regulatory requirements.

You will lead daily branch operations, guide the team, manage cash devices, promote self-service options, and build lasting client relationships by educating customers and coordinating with Specialists when needed.