Branch Experience & Operations Lead

JPMorgan Chase & Co.; Lubbock (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. in Lubbock, TX seeks a Branch Operations Lead to drive a welcoming client experience, oversee daily branch activities, and mentor staff. You will ensure transactions are accurate, promote self-service options, and maintain strict adherence to policies and audits.

This role emphasizes teamwork, leadership, and exemplary customer service. The position requires 1+ years in retail banking, weekend/evening availability, and a high school diploma or GED.

Qualifications

• Experience complying with bank policies and regulatory requirements.
• Strong attention to detail; organized and multitask capable.
• Demonstrated leadership and operational proficiency.
• Ability to educate and connect with the branch team and clients.
• 1+ years in retail banking; weekend/evening availability.
• High school diploma or GED; additional college/military credentials optional.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, including cash devices like the cash vault and ATM.
• Introduce clients to the branch team to deliver seamless service and tailored support.
• Promote self-service options to help clients access accounts any time.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy compliance

Attention to detail

Leadership

Client engagement

Team training

Retail banking

Weekend/evening hours

Regulatory knowledge

Education

High school diploma or GED

Military or college degree

Job description

JPMorgan Chase & Co. in Lubbock, TX seeks a Branch Operations Lead to drive a welcoming client experience, oversee daily branch activities, and mentor staff. You will ensure transactions are accurate, promote self-service options, and maintain strict adherence to policies and audits.

This role emphasizes teamwork, leadership, and exemplary customer service. The position requires 1+ years in retail banking, weekend/evening availability, and a high school diploma or GED.