Branch Experience & Operations Leader

JPMorgan Chase & Co.; Wayne (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager in delivering a welcoming, compliant, and efficient banking experience. You will guide staff, resolve client needs, and promote self-service options to enhance accessibility.

The role emphasizes leadership, accuracy, and strong client relationships, with weekend and evening hours required and retail banking experience welcomed. Join a team dedicated to trust and service excellence.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency to ensure accurate transactions.
• Educate and keep branch team and partners informed.
• Build meaningful client connections and refer to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate needs for a smooth visit.
• Lead branch operations including cash devices such as vault and ATM, resolving issues.
• Introduce clients to the branch team to deliver seamless service and tailored financial help.
• Promote self-service options to empower clients to access accounts anytime.
• Support all aspects of branch operations, upholding loss control, compliance, and audits.

Skills

Policy adherence

Detail oriented

Leadership

Team education

Client relationship

Retail banking experience

High school degree

Weekend/evening hours

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager in delivering a welcoming, compliant, and efficient banking experience. You will guide staff, resolve client needs, and promote self-service options to enhance accessibility.

The role emphasizes leadership, accuracy, and strong client relationships, with weekend and evening hours required and retail banking experience welcomed. Join a team dedicated to trust and service excellence.