Branch Experience & Operations Lead

JPMorgan Chase & Co.; City of Niagara Falls (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking a Branch Operations Lead to oversee daily branch activities, ensuring client service excellence and strict adherence to bank policies.

You will lead a team, manage lobby flow, and coordinate with the Branch Manager to optimize operations and risk controls. The role requires at least 1+ year of retail banking experience, flexibility to work weekends and evenings, and a commitment to educating the team and enhancing the client experience.

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You maintain a keen eye for detail and stay organized to juggle multiple tasks.
• You demonstrate leadership and operational proficiency, ensuring transaction accuracy in a team environment.
• You educate the branch team and partners, keeping them informed.
• You build meaningful client connections and refer clients to experts when needed.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.
• You have a high school degree, GED, or foreign equivalent.
• You will complete Branch Operations Lead Training and may travel for training.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-service environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly with clients to understand needs and keep them informed.
• Lead branch operations including cash devices and adherence to policies and procedures.
• Introduce clients to the branch team to deliver seamless service.
• Encourage self-service options to simplify banking for clients.
• Support branch operations with emphasis on loss control, compliance, and audits.

Skills

Leadership

Detail-oriented

Regulatory compliance

Customer relationship building

Training and coaching

Team collaboration

Time management

Retail banking experience

Flexible scheduling

Proactive communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in New York is seeking a Branch Operations Lead to oversee daily branch activities, ensuring client service excellence and strict adherence to bank policies.

You will lead a team, manage lobby flow, and coordinate with the Branch Manager to optimize operations and risk controls. The role requires at least 1+ year of retail banking experience, flexibility to work weekends and evenings, and a commitment to educating the team and enhancing the client experience.