Branch Experience & Operations Leader

JPMorgan Chase & Co.; Incline Village (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Operations Lead in the United States. You will work with the Branch Manager and a team of experts to ensure precise handling of client transactions, adherence to policies, and a strong focus on loss control and audits. Build lasting client relationships and promote self-service options.

Your leadership will guide branch operations, ensuring a welcoming environment, high service standards, and compliant processes throughout the branch.

Qualifications

• Adheres to policies, procedures, and banking regulations.
• Maintains organized and detail-focused approach to tasks.
• Leads with a collaborative, team-oriented mindset.
• Educates branch team and partners to stay informed.
• Engages clients and refers to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create welcoming, vibrant branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, resolve issues with accuracy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support branch operations, uphold loss control, compliance, and audits.

Skills

Retail banking

Customer service

Leadership

Policy adherence

Client education

Attention to detail

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. seeks a Branch Operations Lead in the United States. You will work with the Branch Manager and a team of experts to ensure precise handling of client transactions, adherence to policies, and a strong focus on loss control and audits. Build lasting client relationships and promote self-service options.

Your leadership will guide branch operations, ensuring a welcoming environment, high service standards, and compliant processes throughout the branch.