Branch Experience & Operations Lead

JPMorganChase; Harrisburg (Dauphin County); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase in Harrisburg, PA seeks a Branch Operations Lead to drive branch performance and client experience. You will lead daily branch operations, ensure policy compliance, and collaborate with leadership to enhance service quality.

Responsibilities include managing lobby flow, cash handling, and promoting self-service options while building trusted client relationships and coaching the branch team.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Demonstrate strong attention to detail and organizational skills.
• Lead and educate branch team, maintaining client relationships and compliance.

Responsibilities

• Greet clients and manage lobby flow to deliver exceptional experiences.
• Collaborate with Branch Manager to maintain loss control, compliance, and audits.
• Lead branch operations including cash devices, vaults and ATMs, ensuring accuracy.
• Introduce clients to self-service options and build lasting relationships.
• Support branch operations and communicate policy updates to the team.

Skills

Customer service

Attention to detail

Leadership

Regulatory compliance

Communication

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Harrisburg, PA seeks a Branch Operations Lead to drive branch performance and client experience. You will lead daily branch operations, ensure policy compliance, and collaborate with leadership to enhance service quality.

Responsibilities include managing lobby flow, cash handling, and promoting self-service options while building trusted client relationships and coaching the branch team.