Branch Experience & Operations Lead

JPMorgan Chase & Co.; Harleysville (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch in Pennsylvania to oversee daily branch activities, ensure accurate transactions, and support a high standard of client service.

You will collaborate with the Branch Manager to deliver a welcoming environment and guide staff through policies and procedures. You will lead operations, handle cash devices, optimize lobby flow, and promote self-service options while building lasting client relationships and ensuring

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain organization and multi-task effectively.
• Demonstrate leadership and operational skills to ensure transaction accuracy.
• Educate and empower branch team and partners.
• Engage clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly with clients and anticipate needs during visits.
• Lead branch operations, manage cash devices, and ensure policy adherence.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support branch operations, ensuring loss control, compliance, and audits.

Skills

Customer service

Leadership

Attention to detail

Operational proficiency

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch in Pennsylvania to oversee daily branch activities, ensure accurate transactions, and support a high standard of client service.

You will collaborate with the Branch Manager to deliver a welcoming environment and guide staff through policies and procedures. You will lead operations, handle cash devices, optimize lobby flow, and promote self-service options while building lasting client relationships and ensuring