Branch Experience Lead — Operations & Client Service

JPMorgan Chase & Co.

Cottonwood Heights (UT)

On-site

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

JPMorgan Chase & Co. Chase is seeking a Branch Operations Lead in a Chase Branch to guide daily branch operations, support the Branch Manager, and ensure all transactions are processed with accuracy while following policy, risk, and regulatory requirements.

You will deliver a welcoming client experience, promote self-service options, manage lobby flow, lead the team, and uphold loss control, compliance and audits.

Qualifications

Must adhere to policies, procedures, and regulatory banking requirements.
Maintain detail orientation and organizational efficiency across tasks.
Lead and educate the branch team to stay aligned with goals and standards.

Responsibilities

Collaborate with Branch Manager to create a welcoming atmosphere and ensure exceptional client experiences.
Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
Engage clients with clear communication and anticipate needs to smooth their visit.
Lead branch operations including cash devices and adherence to bank policies.
Introduce clients to the branch team and support specialized financial needs.
Promote self-service options to enable 24/7 account access.
Support loss control, compliance and audits to ensure smooth and secure operations.

Skills

Policy adherence

Detail-oriented

Leadership

Educating teammates

Client engagement

Team collaboration

Education

High school diploma or GED

Foreign equivalent accepted

Job description

You will deliver a welcoming client experience, promote self-service options, manage lobby flow, lead the team, and uphold loss control, compliance and audits.

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