Branch Experience & Operations Lead

JPMorganChase; Freeland (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Freeland, WA seeks a Branch Operations Lead to drive client-centric branch performance. You will lead the lobby, support transactions, and guide the team in adherence to policies while promoting self-service options to customers.

The role emphasizes relationship-building, risk awareness, and cross-functional collaboration with the Branch Manager and team to deliver high standards of service and controls.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain detail orientation and stay organized to handle multiple tasks.
• Demonstrate leadership and operational proficiency for transaction accuracy.
• Educate the branch team and partners to stay informed.
• Build meaningful client connections and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, including cash devices and ATM, ensuring accuracy and policy adherence.
• Introduce clients to the branch team and assist with specialized financial needs.
• Simplify banking by guiding clients to self-service options at all times.
• Support loss control, compliance, and audits to keep operations secure.

Skills

Policy compliance

Detail orientation

Leadership

Staff education

Client relationship building

Retail banking experience

Branch hours availability

Education

High School Diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Freeland, WA seeks a Branch Operations Lead to drive client-centric branch performance. You will lead the lobby, support transactions, and guide the team in adherence to policies while promoting self-service options to customers.

The role emphasizes relationship-building, risk awareness, and cross-functional collaboration with the Branch Manager and team to deliver high standards of service and controls.