Branch Ops Lead: Elevate Client Experience and Compliance

JPMorgan Chase & Co.; Stanwood (WA); On-site; USD 42,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Operations Lead in Stanwood, WA to manage daily branch operations, lead the team, and enhance client experiences.

You will ensure transaction accuracy, compliance with policies, and effective coordination with the Branch Manager for a smooth, trusted banking environment. The role emphasizes coaching staff, maintaining security standards, and actively guiding clients to convenient self‑service options while building lasting relationships with customers and

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain a keen eye for detail and stay organized.
• Demonstrate leadership and operational proficiency for transaction accuracy.
• Educate branch team and partners to stay informed.
• Educate clients and refer to experts when needed.
• Minimum 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.
• High school diploma or GED (or foreign equivalent).

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high‑energy branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand needs and queue in waiting area.
• Lead branch operations including cash devices, resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to customers for 24/7 access.
• Support loss control, compliance and audits to ensure smooth operation.

Skills

Leadership

Policy compliance

Customer service

Training & mentoring

Communication

Attention to detail

Multitasking

Retail banking

Weekend/evening shifts

Branch operations

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. seeks a Branch Operations Lead in Stanwood, WA to manage daily branch operations, lead the team, and enhance client experiences.

You will ensure transaction accuracy, compliance with policies, and effective coordination with the Branch Manager for a smooth, trusted banking environment. The role emphasizes coaching staff, maintaining security standards, and actively guiding clients to convenient self‑service options while building lasting relationships with customers and