Branch Experience & Operations Lead

JPMorgan Chase & Co.; Allen Park (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. in Michigan is seeking a Branch Operations Lead to partner with the Branch Manager and guide daily branch activities. You will help customers with transactions, promote self-service options, and maintain a welcoming, compliant workplace.

This role emphasizes leadership, policy adherence, and loss prevention while building strong relationships with clients and colleagues across the branch.

Qualifications

• 1+ year of retail banking experience.
• Strong adherence to policies, procedures, and regulatory requirements.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational proficiency.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations including cash vault and ATM, ensuring accuracy and compliance.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking.
• Support loss control, compliance, and audits.

Skills

Customer service

Leadership

Attention to detail

Policy compliance

Communication skills

Team collaboration

Retail banking

Education

High school diploma or GED

Associate degree preferred

Tools

Cash handling devices

ATM knowledge

Job description

JPMorgan Chase & Co. in Michigan is seeking a Branch Operations Lead to partner with the Branch Manager and guide daily branch activities. You will help customers with transactions, promote self-service options, and maintain a welcoming, compliant workplace.

This role emphasizes leadership, policy adherence, and loss prevention while building strong relationships with clients and colleagues across the branch.