Branch Experience & Operations Lead

JPMorganChase; East Liverpool (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase in Ohio seeks a Branch Operations Lead to partner with the Branch Manager, ensuring a welcoming environment and exceptional client experiences. You will guide daily operations, manage cash devices, and promote self-service options while building lasting client relationships.

Ideal candidates bring retail banking experience, strong leadership, and the ability to work weekends/evenings. You will help uphold loss control, compliance, and audits to keep the branch secure and efficient.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail oriented and organized to juggle multiple tasks.
• Strong leadership and operational proficiency.
• Educate branch team and partners to stay connected and informed.
• Excel at building connections and engaging with clients.
• 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, including cash devices; resolve client issues with attention to detail.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options to simplify banking access anytime.
• Support branch operations with loss control, compliance, and audits.

Skills

Policy compliance

Detail oriented

Leadership

Customer education

Client engagement

Team collaboration

Retail banking

Weekend hours

Education

High school diploma or GED

Tools

Cash handling equipment

Job description

Chase in Ohio seeks a Branch Operations Lead to partner with the Branch Manager, ensuring a welcoming environment and exceptional client experiences. You will guide daily operations, manage cash devices, and promote self-service options while building lasting client relationships.

Ideal candidates bring retail banking experience, strong leadership, and the ability to work weekends/evenings. You will help uphold loss control, compliance, and audits to keep the branch secure and efficient.