Branch Experience & Operations Leader

JPMorganChase; Wilmington (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to oversee daily branch activities, guide staff, and ensure excellent client experiences. You will manage client transactions, promote self-service options, and enforce policies while maintaining strong control and compliance.

The role requires leadership, operational proficiency, and at least 1 year of retail banking experience, with the ability to work weekends and evenings in a dynamic branch environment.

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized, able to juggle multiple tasks.
• Leads branch operations with focus on accurate transactions.
• Educates the branch team and partners to stay informed.
• Builds meaningful client relationships and educates clients on services.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere.
• Greet clients and assist with transactions, manage lobby flow, schedule meetings.
• Engage clients with clear communication and understand their needs.
• Lead branch operations including cash devices and ATM, resolve issues.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for client convenience.
• Support loss control, compliance, and audits to ensure smooth operation.

Skills

Customer service

Leadership

Attention to detail

Communication

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to oversee daily branch activities, guide staff, and ensure excellent client experiences. You will manage client transactions, promote self-service options, and enforce policies while maintaining strong control and compliance.

The role requires leadership, operational proficiency, and at least 1 year of retail banking experience, with the ability to work weekends and evenings in a dynamic branch environment.