Branch Experience Leader: Operations & Service

JPMorgan Chase & Co.; Miami Beach (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase branch in Miami Beach. You will partner with the Branch Manager to ensure a warm, efficient, and compliant client experience, guiding a team to handle transactions precisely and promote self-service options.

You will lead day-to-day branch operations, ensure adherence to policies and regulatory requirements, and build lasting client relationships while supporting audits and loss control.

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Demonstrates leadership and operational proficiency in branch settings.
• Excels in customer service and building client relationships.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience for clients.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Explain self-service options to clients and promote convenient access to accounts.
• Lead branch operations including cash devices, ensuring accuracy and compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify the client banking experience.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Regulatory compliance

Leadership

Customer service

Attention to detail

Team collaboration

Branch operations

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase branch in Miami Beach. You will partner with the Branch Manager to ensure a warm, efficient, and compliant client experience, guiding a team to handle transactions precisely and promote self-service options.

You will lead day-to-day branch operations, ensure adherence to policies and regulatory requirements, and build lasting client relationships while supporting audits and loss control.