Branch Operations & Client Experience Lead

JPMorganChase; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase in Florida seeks a Branch Operations Lead to oversee daily branch activities, partner with the Branch Manager, and elevate client service in the lobby and teller areas. You will ensure transactions are accurate, compliant, and efficiently processed while coaching staff to deliver an exceptional client experience.

You will drive loss prevention, policy adherence, and the adoption of self-service options, helping clients access accounts anytime and building a trusted branch culture.

Qualifications

• 1+ years of retail banking experience.
• High school degree or GED.
• Ability to work branch hours including weekends and evenings.
• 6+ months Associate Banker experience preferred.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy compliance

Detail-oriented

Leadership

Customer service

Team training

Retail banking

Regulatory knowledge

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase in Florida seeks a Branch Operations Lead to oversee daily branch activities, partner with the Branch Manager, and elevate client service in the lobby and teller areas. You will ensure transactions are accurate, compliant, and efficiently processed while coaching staff to deliver an exceptional client experience.

You will drive loss prevention, policy adherence, and the adoption of self-service options, helping clients access accounts anytime and building a trusted branch culture.