Branch Operations Leader - Elevate Client Experience

JPMorganChase; Trinity (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase in Florida is seeking a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure precise processing of client transactions while enforcing bank policies.

You will guide the team, promote self-service options, maintain loss control standards, and participate in audits, with a schedule including weekends and evenings. This role emphasizes customer service excellence and regulatory compliance.

Qualifications

• Adherence to bank policies and regulatory requirements.
• Strong organizational and multi-tasking skills.
• Proven ability to lead and coordinate a branch team.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly with clients to understand needs and guide them to services.
• Lead branch operations, handle cash devices, resolve issues, and ensure compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to empower clients to access accounts anytime, day or night.
• Support branch operations with loss control, compliance, and audits.

Skills

Leadership

Customer service

Policy adherence

Regulatory knowledge

Team communication

Education

High school diploma or GED

Job description

JPMorgan Chase in Florida is seeking a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure precise processing of client transactions while enforcing bank policies.

You will guide the team, promote self-service options, maintain loss control standards, and participate in audits, with a schedule including weekends and evenings. This role emphasizes customer service excellence and regulatory compliance.