Branch Experience & Operations Lead

JPMorgan Chase & Co.; Trinity (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Florida is seeking a Branch Operations Lead to oversee daily branch activities, balancing client service with compliance and loss-control. You will partner with the Branch Manager to deliver accurate transactions, promote self-service options, and coach staff to exceed customer expectations.

This role requires at least 1 year of retail banking experience, ability to work weekends/evenings, and a commitment to training others through our Branch Operations Lead Program.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• High attention to detail and organized multitasking.
• Proven leadership and operational proficiency in a collaborative setting.
• Educate the branch team and partners; stay connected and informed.
• Engage with clients, educate them, and refer to experts as needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Regulatory compliance

Customer service

Leadership

Attention to detail

Communication

Banking knowledge

Education and training

Multi-tasking

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Florida is seeking a Branch Operations Lead to oversee daily branch activities, balancing client service with compliance and loss-control. You will partner with the Branch Manager to deliver accurate transactions, promote self-service options, and coach staff to exceed customer expectations.

This role requires at least 1 year of retail banking experience, ability to work weekends/evenings, and a commitment to training others through our Branch Operations Lead Program.