Branch Experience Leader — Operations

JPMorgan Chase; South Euclid (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to collaborate with the Branch Manager, greet clients, and manage branch operations including cash devices while maintaining compliance and a strong focus on client experience.

You will lead and educate the branch team, build relationships, and promote self-service options to simplify banking for clients, including weekend/evening hours.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear communication to understand needs and guide them to solutions.
• Lead branch operations including cash devices like the cash vault and ATM, maintaining accuracy and policy compliance.
• Introduce clients to the branch team to deliver seamless service and address specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all aspects of branch operations with loss control, compliance, and audits.

Skills

Regulatory compliance

Customer service

Leadership

Operational proficiency

Attention to detail

Team training

Relationship building

Communication

Branch operations

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling procedures

Branch banking software

Job description

JPMorgan Chase is seeking a Branch Operations Lead to collaborate with the Branch Manager, greet clients, and manage branch operations including cash devices while maintaining compliance and a strong focus on client experience.

You will lead and educate the branch team, build relationships, and promote self-service options to simplify banking for clients, including weekend/evening hours.