Branch Operations Leader

JPMorganChase; Mill Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Branch Operations Lead in a Chase branch to guide daily operations, supervise staff, and ensure precise handling of client transactions. You will promote self-service options and nurture client relationships while maintaining strict adherence to policies and regulatory requirements.

The role emphasizes collaboration with the Branch Manager, loss prevention, and strong customer engagement across hours including weekends and evenings.

Qualifications

• Adhere to banking policies, procedures and regulatory requirements.
• Demonstrate organization and accuracy in handling transactions.
• Lead branch operations and ensure loss control, compliance and audits are met.
• Educate team and partners, keeping everyone informed.
• Build meaningful client relationships and refer to experts as needed.
• 1+ years of retail banking experience.
• Able to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, schedule meetings.
• Engage clients with clear communication and smooth check-in.
• Lead branch operations, cash devices, and resolve client issues.
• Introduce clients to branch team to deliver seamless service.
• Promote self-service options to simplify client banking.
• Support all branch operations with emphasis on compliance and audits.

Skills

Policy compliance

Attention to detail

Leadership

Customer education

Relationship building

Retail banking experience

Team collaboration

Education

High school diploma or GED

College degree (preferred)

Job description

JPMorganChase is seeking a Branch Operations Lead in a Chase branch to guide daily operations, supervise staff, and ensure precise handling of client transactions. You will promote self-service options and nurture client relationships while maintaining strict adherence to policies and regulatory requirements.

The role emphasizes collaboration with the Branch Manager, loss prevention, and strong customer engagement across hours including weekends and evenings.