Branch Experience Lead

JPMorgan Chase; Fort Lee (NJ); On-site; USD 52,000 - 75,000; Full time

Job summary

JPMorgan Chase in the United States is seeking a Branch Operations Lead to drive excellent client experiences and oversee lobby operations. You will work closely with the Branch Manager to ensure smooth transactions, adherence to procedures, and a welcoming, compliant branch environment.

The role emphasizes leading the team, educating colleagues, and maintaining strong loss control, compliance, and audit standards while promoting self-service options for clients.

Qualifications

• Must have 1+ years of retail banking experience.
• Demonstrated ability to work the branch hours including weekends and evenings.
• Knowledge of bank policies, procedures, and regulatory requirements.
• Strong interpersonal skills to educate and guide the branch team.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Attention to detail

Customer service leadership

Effective communication

Team training

Education

High School Diploma or GED

College degree or military equivalent (preferred)

Job description

JPMorgan Chase in the United States is seeking a Branch Operations Lead to drive excellent client experiences and oversee lobby operations. You will work closely with the Branch Manager to ensure smooth transactions, adherence to procedures, and a welcoming, compliant branch environment.

The role emphasizes leading the team, educating colleagues, and maintaining strong loss control, compliance, and audit standards while promoting self-service options for clients.