Branch Experience Lead - Operational Excellence & Service

JPMorgan Chase & Co.; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Nashville seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences. You will oversee branch operations, support a welcoming environment, and ensure compliance with policies and regulatory requirements.

Responsibilities include guiding the lobby flow, assisting with transactions, promoting self-service options, and building lasting client relationships through collaboration with our expert team.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication to understand needs and guide them effectively.
• Lead branch operations including cash devices and adherence to policies and procedures.
• Introduce clients to the branch team to deliver seamless service and assist with specialized needs.
• Highlight self-service options to simplify banking for clients at all times.
• Partner with Branch Manager to support all branch operations, loss control, compliance, and audits.

Skills

Regulatory compliance

Detail-oriented

Leadership

Customer engagement

Team collaboration

Retail banking

Multitasking

Loss control

Education

High school diploma or GED

College degree or military experience

Job description

JPMorgan Chase & Co. in Nashville seeks a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences. You will oversee branch operations, support a welcoming environment, and ensure compliance with policies and regulatory requirements.

Responsibilities include guiding the lobby flow, assisting with transactions, promoting self-service options, and building lasting client relationships through collaboration with our expert team.