Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; Nashua (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Nashua, NH seeks a Branch Operations Lead to oversee daily branch activities and lead a team in delivering exceptional client experiences.

You will work closely with the Branch Manager to uphold policies, processes, and regulatory requirements while coaching staff on operations, loss control, and audits. The role emphasizes client engagement, utilization of self-service options, and coordination with specialists to address clients' financial needs.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Commitment to policies, procedures, and regulatory requirements.
• Strong leadership and teamwork capabilities.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-quality client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Lead branch operations, including cash devices and adherence to policies.
• Educate and refer clients to specialists as needed.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operation.

Skills

Policy compliance

Attention to detail

Leadership

Operational proficiency

Team education

Client relationship building

Customer service

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault handling

ATM operations

Job description

JPMorgan Chase & Co. in Nashua, NH seeks a Branch Operations Lead to oversee daily branch activities and lead a team in delivering exceptional client experiences.

You will work closely with the Branch Manager to uphold policies, processes, and regulatory requirements while coaching staff on operations, loss control, and audits. The role emphasizes client engagement, utilization of self-service options, and coordination with specialists to address clients' financial needs.