Branch Operations Leader | Elevate Customer Experience

JPMorganChase; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in Nashville to guide daily branch activities, ensure accurate transactions, and deliver outstanding client service. You will partner with the Branch Manager to optimize operations, drive compliance, and foster a welcoming environment for customers and teammates.

The role emphasizes leadership, process discipline, and the ability to teach and elevate branch staff while supporting self-service adoption and visiting clients with a high standard of

Qualifications

• Experience in retail banking operations and customer service.
• Ability to lead a branch team and ensure accurate transactions.
• Commitment to policies, procedures, and regulatory requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and deliver exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly with clients to understand needs and guide them to appropriate services.
• Lead branch operations, including cash devices, resolve issues, and ensure policy compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to streamline client banking.
• Support loss control, compliance, and audits to keep branch secure and efficient.

Skills

Retail banking

Leadership

Client relations

Regulatory compliance

Communication

Time management

Weekend availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead in Nashville to guide daily branch activities, ensure accurate transactions, and deliver outstanding client service. You will partner with the Branch Manager to optimize operations, drive compliance, and foster a welcoming environment for customers and teammates.

The role emphasizes leadership, process discipline, and the ability to teach and elevate branch staff while supporting self-service adoption and visiting clients with a high standard of