Branch Experience Lead: Elevate Client Service

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Fort Worth seeks a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and uphold bank policies.

You will partner with the Branch Manager to train staff, improve the client experience, and promote self-service options while maintaining strong control standards. This role requires weekend/evening hours and travel for training as needed.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized, able to juggle tasks.
• Leadership and operational proficiency ensuring transaction accuracy.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, including cash devices like the cash vault and ATM.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking.
• Support branch operations, loss control, compliance, and audits.
• Complete Branch Operations Lead Training Program before placement; travel for in-person training as needed.

Skills

Leadership

Customer service

Regulatory compliance

Attention to detail

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Fort Worth seeks a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and uphold bank policies.

You will partner with the Branch Manager to train staff, improve the client experience, and promote self-service options while maintaining strong control standards. This role requires weekend/evening hours and travel for training as needed.