Branch Operations Leader: Elevate Client Experience

JPMorgan Chase; Longview (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase in Longview, TX is seeking a Branch Operations Lead to partner with the Branch Manager to run daily operations, ensure accuracy of transactions, and promote a welcoming, high-service environment.

You will guide lobby flow, train staff, manage cash devices, and uphold regulatory requirements while expanding client self-service options. This is a full-time role requiring weekend/evening hours and offers opportunities to build lasting client relationships.

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and staying organized.
• Leadership and operational proficiency with transaction accuracy.
• Ability to educate and keep the branch team informed.
• Excellent client communication and relationship skills.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policies & compliance

Detail orientation

Leadership

Client education

Relationship building

Retail banking

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorgan Chase in Longview, TX is seeking a Branch Operations Lead to partner with the Branch Manager to run daily operations, ensure accuracy of transactions, and promote a welcoming, high-service environment.

You will guide lobby flow, train staff, manage cash devices, and uphold regulatory requirements while expanding client self-service options. This is a full-time role requiring weekend/evening hours and offers opportunities to build lasting client relationships.