Branch Experience Lead: Client Focus & Compliance

JPMorgan Chase & Co.; Exton (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. in Exton, PA seeks a Branch Operations Lead to oversee daily branch activities, guide staff, and ensure compliant, customer-friendly service. You will collaborate with management, manage lobby flow, and promote self-service options to enhance the client experience.

This role emphasizes strong leadership, adherence to policies, and the ability to educate team members while supporting audits and loss-control measures.

Qualifications

• Retail banking experience and knowledge of branch operations.
• Detail-oriented with strong regulatory compliance mindset.
• Ability to lead a team and educate colleagues.
• Willingness to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere in the branch.
• Greet clients and assist with transactions, managing lobby flow.
• Provide clear communication and anticipate client needs.
• Lead branch operations including cash devices and audits.
• Introduce clients to the branch team and assist with specialized needs.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and training.

Skills

Retail banking experience

Leadership

Attention to detail

Regulatory compliance

Customer education

Strong communication

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Exton, PA seeks a Branch Operations Lead to oversee daily branch activities, guide staff, and ensure compliant, customer-friendly service. You will collaborate with management, manage lobby flow, and promote self-service options to enhance the client experience.

This role emphasizes strong leadership, adherence to policies, and the ability to educate team members while supporting audits and loss-control measures.