Branch Experience Lead - Operations & Client Relations

JPMorgan Chase & Co.; East Hempfield Township (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Pennsylvania seeks a Branch Operations Lead to work closely with the Branch Manager and team, ensuring seamless client transactions and a welcoming, compliant branch environment.

The role focuses on leading daily branch operations, coaching staff, guiding clients to self-service options, maintaining loss control, and adhering to policies while delivering exceptional service.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency with transaction accuracy.
• Educate and keep the branch team and partners informed.
• Build meaningful client connections and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations and manage cash devices, including ATM.
• Introduce clients to the branch team and assist with specialized needs.
• Explain self-service options to simplify banking.
• Support branch operations, including loss control, compliance, and audits.

Skills

Policy adherence

Detail oriented

Leadership

Team collaboration

Client education

Client relations

Retail banking

Flexible hours

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Pennsylvania seeks a Branch Operations Lead to work closely with the Branch Manager and team, ensuring seamless client transactions and a welcoming, compliant branch environment.

The role focuses on leading daily branch operations, coaching staff, guiding clients to self-service options, maintaining loss control, and adhering to policies while delivering exceptional service.