Branch Experience Leader

JPMorgan Chase & Co.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to work with the Branch Manager and staff to deliver exceptional client experiences. You will oversee daily branch operations, ensure compliance with policies, and coach colleagues to maintain high standards of service.

You will greet clients, handle transactions, promote self-service options, and build lasting relationships while upholding risk controls and audit readiness.

Qualifications

• Adhere to policies and regulatory banking requirements.
• Maintain accuracy and stay organized across multiple tasks.
• Lead branch operations and ensure transaction accuracy.
• Educate branch team and partners to stay informed.
• Build meaningful client connections and refer to experts when needed.
• 1+ year of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients accordingly.
• Lead branch operations including cash devices like the cash vault and ATM.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to empower clients to access accounts anytime.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy compliance

Attention to detail

Leadership

Train others

Client relationships

Client education

Retail banking experience

Time management

Cash handling

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to work with the Branch Manager and staff to deliver exceptional client experiences. You will oversee daily branch operations, ensure compliance with policies, and coach colleagues to maintain high standards of service.

You will greet clients, handle transactions, promote self-service options, and build lasting relationships while upholding risk controls and audit readiness.