Branch Experience & Operations Lead

JPMorgan Chase & Co.; Clearview (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Pennsylvania is seeking a Branch Operations Lead to help manage the branch, greet clients, oversee operations, and mentor staff. You will drive quality service, ensure compliance with bank policies, and promote self-service options to enhance the client experience.

The role emphasizes collaboration with the Branch Manager, maintaining loss control, and delivering accurate transactions while building lasting client relationships. Weekend/evening availability is required.

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You maintain a keen eye for detail and stay organized across multiple tasks.
• You demonstrate leadership and operational proficiency to ensure transaction accuracy.
• You educate and keep the branch team and partners informed.
• You excel at building client relationships and referring them to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients entering the branch and assist with transactions, lobby flow, and meetings.
• Engage clients with clear communication and anticipate needs while managing the waiting queue.
• Lead branch operations, including cash devices like the cash vault and ATM, while adhering to policies.
• Introduce clients to the branch team and assist with specialized financial needs to elevate service.
• Promote self-service options to simplify banking for clients at any time.
• Support all branch operations, including loss control, compliance, and audits.

Skills

Policy adherence

Detail oriented

Leadership skills

Staff training

Client relationship building

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Pennsylvania is seeking a Branch Operations Lead to help manage the branch, greet clients, oversee operations, and mentor staff. You will drive quality service, ensure compliance with bank policies, and promote self-service options to enhance the client experience.

The role emphasizes collaboration with the Branch Manager, maintaining loss control, and delivering accurate transactions while building lasting client relationships. Weekend/evening availability is required.