Branch Experience Lead: Smooth Operations & Client Delight

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee banking benefits

Training program

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch functions, guide staff, and ensure precise handling of client transactions. You will partner with the Branch Manager to maintain security, compliance, and loss control while promoting a high standard of service.

Responsibilities include greeting clients, managing lobby flow, training teammates, and encouraging self-service options, with a focus on durable client relationships and accurate transaction processing.

Qualifications

• Adhere to policies and regulatory banking requirements.
• Avoid errors by maintaining meticulous attention to detail.
• Lead and educate branch staff to stay aligned.
• Educate clients and refer to specialists as needed.
• Engage customers and support ongoing relationships.
• Retail banking experience required (1+ year).
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere.
• Greet clients and manage lobby flow, assisting with transactions.
• Communicate clearly to understand client needs and queue them.
• Lead branch operations, including cash devices and audits.
• Introduce clients to the branch team for specialized needs.
• Simplify banking with self-service options for anytime access.
• Support branch operations, ensuring loss control and compliance.

Skills

Policy adherence

Detail oriented

Leadership

Team training

Client relations

Retail banking

Flexible hours

Education

High school diploma / GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch functions, guide staff, and ensure precise handling of client transactions. You will partner with the Branch Manager to maintain security, compliance, and loss control while promoting a high standard of service.

Responsibilities include greeting clients, managing lobby flow, training teammates, and encouraging self-service options, with a focus on durable client relationships and accurate transaction processing.