Branch Experience & Operations Lead

JPMorgan Chase & Co.; Village of Pittsford (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Branch Operations Lead to be at the heart of branch operations, partnering with the Branch Manager and team to ensure precise, compliant client transactions and a welcoming experience for every visitor.

You’ll guide lobby flow, promote self-service options, review branch processes, and uphold loss control, compliance, and audits, setting a positive tone and building lasting client relationships through attentive service.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational proficiency.
• Excellent communication and customer service skills.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Explain services clearly and guide clients to self-service options as appropriate.
• Lead branch operations, including cash devices, ensuring accuracy and adherence to bank policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to enable 24/7 account access.
• Support branch operations, maintaining high standards for loss control, compliance, and audits.

Job description

JPMorgan Chase & Co. in New York seeks a Branch Operations Lead to be at the heart of branch operations, partnering with the Branch Manager and team to ensure precise, compliant client transactions and a welcoming experience for every visitor.

You’ll guide lobby flow, promote self-service options, review branch processes, and uphold loss control, compliance, and audits, setting a positive tone and building lasting client relationships through attentive service.