Branch Experience Lead

Aumni; Chesterfield Charter Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead at a Chase Branch to oversee daily operations, lead a team, and ensure accurate transactions while driving exceptional client experiences. You will promote self-service options and build lasting client relationships.

The role requires a focus on policy adherence, loss control, and audits, with flexibility to work weekends and evenings as branch hours dictate. Training and development are provided.

Qualifications

• You are committed to adhering to policies, procedures, and regulatory banking requirements.
• You stay organized and detail-oriented to juggle multiple tasks effectively.
• You demonstrate leadership and operational proficiency in a team environment.
• You educate and inform the branch team to stay connected and informed.
• You build meaningful client relationships and refer clients to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM, and ensure adherence to policies and procedures.
• Introduce clients to the friendly branch team and collaborate to deliver seamless service with care and sincerity.
• Simplify clients' banking experience by promoting self-service options for 24/7 access.
• Work with the Branch Manager to support all aspects of branch operations, including loss control, compliance, and audits.

Skills

Leadership

Customer service

Attention to detail

Regulatory compliance

Communication

Education

High school diploma

Job description

Chase is seeking a Branch Operations Lead at a Chase Branch to oversee daily operations, lead a team, and ensure accurate transactions while driving exceptional client experiences. You will promote self-service options and build lasting client relationships.

The role requires a focus on policy adherence, loss control, and audits, with flexibility to work weekends and evenings as branch hours dictate. Training and development are provided.