Branch Experience Lead

Testing Site - JPMC; Florida; Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Chase is seeking a Branch Operations Lead to support the Branch Manager and ensure accurate, compliant handling of client transactions in a welcoming environment. You will lead branch operations, promote self-service options, manage cash devices, and drive loss control and audits while building strong client relationships.

The role requires 1+ year of retail banking experience and the ability to work weekends and evenings, with training and travel as needed for in-person sessions.

Qualifikationen

• Adheres to policies, procedures and regulatory banking requirements.
• Keeps organized and detail oriented to handle multiple tasks.
• Demonstrates leadership and operational proficiency in branch settings.
• Educates and informs the branch team and partners.
• Builds meaningful connections and educates clients to refer to experts.

Aufgaben

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand and meet their needs.
• Lead branch operations, including cash devices like the cash vault and ATM, ensuring accuracy and compliance.
• Introduce clients to the branch team to deliver seamless service and discuss specialized financial needs.
• Promote self-service options to simplify banking for clients, 24/7 access.
• Support all aspects of branch operations, including loss control, compliance and audits.

Kenntnisse

Policy adherence

Detail oriented

Leadership

Client education

Collaboration

Retail banking

Ausbildung

College degree or military equivalent

Tools

Cash vault

ATM operations

Jobbeschreibung

Chase is seeking a Branch Operations Lead to support the Branch Manager and ensure accurate, compliant handling of client transactions in a welcoming environment. You will lead branch operations, promote self-service options, manage cash devices, and drive loss control and audits while building strong client relationships.

The role requires 1+ year of retail banking experience and the ability to work weekends and evenings, with training and travel as needed for in-person sessions.