Branch Experience & Operations Leader

Testing Site - JPMC; Harbor Springs (MI); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Chase is seeking a Branch Operations Lead to manage daily branch activities, lead the team, and ensure accurate transactions while prioritizing client experience. You’ll drive adherence to policies and build lasting relationships with customers.

The role emphasizes loss control, audits, and a proactive approach to training and guiding staff to deliver exceptional service in a fast-paced banking environment.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Lead branch operations with transaction accuracy.
• Educate and inform branch team.
• Build relationships and educate clients.

Responsabilités

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, adhering to bank policies.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance and audits to ensure secure branch operations.

Connaissances

Leadership

Customer service

Policy adherence

Attention to detail

Communication

Team education

Relationship building

Compliance

Loss control

Operational proficiency

Formation

College degree

Military equivalent

Description du poste

Chase is seeking a Branch Operations Lead to manage daily branch activities, lead the team, and ensure accurate transactions while prioritizing client experience. You’ll drive adherence to policies and build lasting relationships with customers.

The role emphasizes loss control, audits, and a proactive approach to training and guiding staff to deliver exceptional service in a fast-paced banking environment.