Branch Experience Teller

M&T Bank; Swanton (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Swanton, Vermont seeks a Customer Service Associate to deliver exceptional, accurate branch experiences. You will handle transactions, explain digital options, and support customers face-to-face with a friendly, efficient approach.

This role emphasizes adherence to bank policies, accurate data entry, and proactive problem resolution while maintaining security and adherence to AML/KYC standards. The position requires standing and light lifting in a fast-paced branch.

Qualifications

• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills and ability to provide exceptional customer service.
• Well-organized with good time management and prioritization.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions accurately and efficiently.
• Resolve escalated account services issues and log complaints.
• Transition sales opportunities to banking partners and support branch operations.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Tech literacy

Cash handling

Data entry

Education

High school diploma or GED

Job description

M&T Bank in Swanton, Vermont seeks a Customer Service Associate to deliver exceptional, accurate branch experiences. You will handle transactions, explain digital options, and support customers face-to-face with a friendly, efficient approach.

This role emphasizes adherence to bank policies, accurate data entry, and proactive problem resolution while maintaining security and adherence to AML/KYC standards. The position requires standing and light lifting in a fast-paced branch.