Branch Customer Experience Specialist

M&T Bank; Carlisle (Cumberland County); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

M&T Bank is seeking a customer service-oriented teller to provide exceptional service at the Carlisle branch. You will handle daily transactions, assist customers, and support lobby operations with accuracy and professionalism.

Requirements include a high school diploma or GED and at least 6 months of customer service experience, with strong communication and organizational skills. Bilingual ability is a plus; position is on-site with standard banking duties.

Competenze

• High school diploma or GED.
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized; strong time management skills.
• Proven prioritization skills; proficient with internet user-level technology.

Mansioni

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately per Bank Policy.
• Resolve escalated account service issues and log complaints in the system.
• Transition sales opportunities and introduce customers to appropriate banking partners.
• Perform branch operational tasks (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities and comply with controls.

Conoscenze

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet user-level tech

Formazione

High school diploma or GED

Bilingual (preferred)

Descrizione del lavoro

M&T Bank is seeking a customer service-oriented teller to provide exceptional service at the Carlisle branch. You will handle daily transactions, assist customers, and support lobby operations with accuracy and professionalism.

Requirements include a high school diploma or GED and at least 6 months of customer service experience, with strong communication and organizational skills. Bilingual ability is a plus; position is on-site with standard banking duties.