Bilingual Teller: Digital Banking & Customer Experience

M&T Bank; Chambersburg (Franklin County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Chambersburg, PA seeks a branch associate to deliver exceptional customer service, handle transactions, and support daily branch operations in a face-to-face setting. The role requires at least a high school diploma, 6 months of customer service experience, data entry and cash handling skills, and fluency in English plus a second language.

Bilingual abilities are preferred. The position emphasizes adherence to bank policies, risk controls, and a helpful, empathetic approach to

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience with data entry and/or cash handling.
• Ability to communicate fluently in English and a second language; bilingualism preferred.

Responsibilities

• Provide excellent customer service at the branch and resolve routine questions promptly.
• Balance and process transactions accurately following bank policy.
• Log all customer complaints and escalate as needed until resolution.
• Assist customers with account maintenance and service needs.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank in Chambersburg, PA seeks a branch associate to deliver exceptional customer service, handle transactions, and support daily branch operations in a face-to-face setting. The role requires at least a high school diploma, 6 months of customer service experience, data entry and cash handling skills, and fluency in English plus a second language.

Bilingual abilities are preferred. The position emphasizes adherence to bank policies, risk controls, and a helpful, empathetic approach to