Branch Teller & Digital Experience Specialist

Talentify; Hanover (York County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Hanover, PA is seeking a branch customer service representative to deliver exceptional service, balance and process transactions, educate customers, and transition sales opportunities.

The role emphasizes empathy, risk management, compliance with bank policies, and participation in lobby management. Requires high school diploma and at least 6 months of customer service experience; bilingual is a plus.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Resolve escalated account service issues and log customer complaints.
• Transition sales opportunities to banking partners.
• Perform branch operations such as cash handling, vault, ATM, and wire transfers.
• Process customer/account maintenance and AML/KYC activities.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Bilingual preference

Job description

M&T Bank in Hanover, PA is seeking a branch customer service representative to deliver exceptional service, balance and process transactions, educate customers, and transition sales opportunities.

The role emphasizes empathy, risk management, compliance with bank policies, and participation in lobby management. Requires high school diploma and at least 6 months of customer service experience; bilingual is a plus.