Branch Customer Experience Banker

M&T Bank Corporation; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation in Stamford, CT is hiring a Customer Service Representative to deliver exceptional in-branch experiences. You will handle transactions, provide digital guidance, and support daily branch operations with a strong emphasis on customer-centric service.

Ideal candidates bring at least 6 months of customer service, skills in data entry, cash handling, and strong communication. A friendly, organized approach and compliance awareness are essential for success.

Qualifications

• Minimum of 6 months customer service experience.
• Experience with data entry and/or cash handling.
• Strong verbal communication and interpersonal skills.
• Well-organized with good time management and prioritization.

Responsibilities

• Provide exceptional customer service and solve routine inquiries.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Greet customers, manage lobby interactions, and address immediate needs.
• Accurately balance and process customer transactions per policy.
• Own escalated account issues until resolution and log complaints.
• Referral of sales opportunities to appropriate banking partners.
• Perform branch operations: cash orders, vault, ATM, and wires.
• Maintain customer accounts and complete AML/BSA/KYC activities.
• Adhere to compliance and risk controls and support a positive brand image.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Organizational skills

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Stamford, CT is hiring a Customer Service Representative to deliver exceptional in-branch experiences. You will handle transactions, provide digital guidance, and support daily branch operations with a strong emphasis on customer-centric service.

Ideal candidates bring at least 6 months of customer service, skills in data entry, cash handling, and strong communication. A friendly, organized approach and compliance awareness are essential for success.