Client Experience Specialist – Banking & Referrals

PNC

Manassas (VA)

On-site

USD 41,000 - 68,000

Full time

8 days ago

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Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Life insurance

Disability insurance

Job summary

PNC is seeking a Client Experience Associate in Manassas, VA to deliver an exceptional customer experience across multiple branches. You will educate customers, identify opportunities, and support lobby engagement to promote PNC products and services.

This in-office role emphasizes customer loyalty and financial wellbeing. Responsibilities include handling diverse customer interactions, leveraging technology to assist transactions, and working within a defined sales process to drive referrals

Qualifications

No university degree required; related experience may be considered.
Strong customer service and communication skills are essential.
In-office role based in Manassas, VA, supporting multiple branches.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
Processes a variety of customer interactions.
Educates customers on alternatives for their financial interactions.
Identifies banking opportunities during customer interactions and refers as appropriate.
Performs lobby engagement activities to connect with customers and position PNC products.
Educates customers on options for managing financial transactions using technology and resources.
Supports proactive sales conversations through a defined sales process.