Client Experience Specialist – Banking & Growth

PNC Financial Services Group, Inc.; Mechanicsburg (Cumberland County); Sur place; USD 36 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical / Prescription coverage

Dental & Vision options

401(k) with match

Résumé du poste

PNC Financial Services Group, Inc. in Mechanicsburg, PA is seeking a Client Experience Associate to deliver a differentiated customer experience across branches.

You will engage customers, educate on financial options, and identify banking opportunities during interactions with a focus on loyalty and growth. You will support lobby engagement, leverage technology, and collaborate with branch staff to meet customer needs while maintaining policy adherence and accurate operations.

Qualifications

• No degree required; related experience may be considered.
• Typically <1 year of related experience is common.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Education customers on alternatives and bank products during interactions.
• Identifies opportunities and referrals to branch staff to grow share of wallet.

Connaissances

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Effective Communications

Fraud Detection

Managing Priorities

Problem Solving

Understanding Customer Needs

Formation

No Degree

Description du poste

PNC Financial Services Group, Inc. in Mechanicsburg, PA is seeking a Client Experience Associate to deliver a differentiated customer experience across branches.

You will engage customers, educate on financial options, and identify banking opportunities during interactions with a focus on loyalty and growth. You will support lobby engagement, leverage technology, and collaborate with branch staff to meet customer needs while maintaining policy adherence and accurate operations.