Branch Client Experience Pro

PNC; Austin (TX); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Education assistance

Job summary

PNC is seeking a Client Experience Associate for its Retail Branch organization. Based in Dayton, OH, the role supports multiple branches in the region and emphasizes delivering an exceptional customer experience that improves financial wellbeing and loyalty.

The position involves educating customers, identifying opportunities, and driving referrals to branch staff while adhering to PNC policies and service standards.

Qualifications

• Experience in banking and customer service preferred.
• Strong communication and problem-solving abilities.
• Ability to identify customer needs and refer to appropriate branch staff.

Responsibilities

• Delivers a customer experience that improves financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on financial options.
• Identifies banking opportunities and makes referrals to branch staff.
• Engages customers through lobby activities and promotes PNC products.
• Supports sales processes and drives customer loyalty through service-to-sales engagements.

Job description

PNC is seeking a Client Experience Associate for its Retail Branch organization. Based in Dayton, OH, the role supports multiple branches in the region and emphasizes delivering an exceptional customer experience that improves financial wellbeing and loyalty.

The position involves educating customers, identifying opportunities, and driving referrals to branch staff while adhering to PNC policies and service standards.