Branch Client Experience Specialist

PNC; Vienna (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Vienna, VA to deliver a personalized customer experience across branches in the region. You will engage customers in the lobby, educate them on product options, and identify banking opportunities to grow wallet share while ensuring accurate and efficient day-to-day operations.

The role emphasizes customer loyalty, proactive conversations, and leveraging digital tools to assist customers in managing their finances.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.
• Educates customers on alternatives for their financial interactions and how to use technology and resources to manage transactions.
• Supports proactive sales conversations through a defined sales process, including service-to-sales transitions and lobby engagement.

Skills

Customer Service

Banking

Digital Awareness

Proactive Sales

Multitasking

Job description

PNC is seeking a Client Experience Associate in Vienna, VA to deliver a personalized customer experience across branches in the region. You will engage customers in the lobby, educate them on product options, and identify banking opportunities to grow wallet share while ensuring accurate and efficient day-to-day operations.

The role emphasizes customer loyalty, proactive conversations, and leveraging digital tools to assist customers in managing their finances.