Branch Banking: Client Experience Specialist

PNC; Glenwood Springs (CO); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with company match

Pension and stock plans

Paid holidays

Paid time off

Job summary

PNC's Branch Banking team seeks a Client Experience Associate based in the Mountain Region to deliver a superior customer experience and grow wallet share. The role emphasizes in-person interactions, education on financial options, and proactive engagement with customers in the branch environment.

Spanish language skills are preferred, and the position is office-based. Compensation is base salary with incentive eligibility, reflecting a strong emphasis on customer loyalty and service excellence.

Qualifications

• Experience in customer-facing banking or retail roles preferred.
• Spanish language skills preferred.
• No degree required; related experience may be considered.

Responsibilities

• Delivers a unique customer experience, educates customers on financial options, and increases loyalty.
• Identifies opportunities and makes referrals to branch staff.
• Engages customers in the lobby and promotes PNC products using available tools.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC's Branch Banking team seeks a Client Experience Associate based in the Mountain Region to deliver a superior customer experience and grow wallet share. The role emphasizes in-person interactions, education on financial options, and proactive engagement with customers in the branch environment.

Spanish language skills are preferred, and the position is office-based. Compensation is base salary with incentive eligibility, reflecting a strong emphasis on customer loyalty and service excellence.